Which instructor for my first class?

All of our classes are adapted to your level - you push as hard as you want to.

If it’s your first RIDE or FLOW class book a spot towards the back of the room so you can follow along and take things at your own pace.

You can check out each instructor on our TEAM page.

What language are the classes in?

Most of our instructors are bi-lingual and you can check out what languages they speak and what language they prefer to teach in on the TEAM page.

Am I fit enough?

Yes! We are here to motivate and support you.

We don't have beginner/intermediate/advanced classes because all of our classes can be adapted to your level - you push as hard as you want to.

If you are worried about your fitness level speak with the instructor before the class, they are all highly trained professionals who can help you make adaptations.

If it’s your first RIDE or FLOW class book a spot towards the back of the room so you can follow along and take things at your own pace.

The first step is the hardest, but the best!

Do you offer a free trial?

Our introductory 2-for-1 offer includes 2 classes for the price of one class.

How does the waitlist work?

If a class if fully booked you can join a Waitlist for that class.

• If a spot frees up more than 12 hours before the class -  customers on the waitlist are automatically enrolled in the class (in chronological order) and will receive a confirmation email.
• If a spot frees up less than 12 hours before the class -  customers on the waitlist are not automatically enrolled in the class, and should therefore check regularly on our booking page for last minute cancellations. Please note that you must remove yourself for from the waitlist before booking your spot.

To respect all our customers, please be in class 5 minutes before the start time. 5 minutes before class starts, unoccupied spots will be released to other customers on the waitlist.

Can I cancel my class?

You may cancel a class up to 12 hours in advance of the class via our website. Go into your account, click on "my classes" then chose the right slot and click "unreserve"

If your cancellation is received up to 12 hours in advance you will automatically have one Class Credit refunded to your account.

If your cancellation is received less than 12 hours before the class, the credit will not be returned to your account. 

If we cancel a Class you will automatically have one Class Credit refunded to your account.

My instructor has been substitued can I cancel?

We try to avoid last minute changes but sometimes they do happen.

If the class starts in more than 12 hours you can cancel your attendance from within your account and book another class.

Please contact hello@beatfitness if your class starts in less than 12 hours and you would like to cancel because of an instructor substitution.

Can I share a class series with a friend or partner?

It's not possible to split or share a series with a friend or partner, however you can gift free credits to your friends using our referral program or by purchasing a custom-made gift card on our site! 

How far ahead can I book a class?

Our Booking Window opens each Monday at 12:00 for the following week.

You can book a class online up to 30 minutes before a class starts.

If you want to book into a class less than 30 minutes before a class starts please add yourself to the walk-in waitlist in the studio.

Why do classes expire?

Credits have an expiry so that you will be motivated to book into classes.

The expiry date of each Class Series is on the BUY page. The more classes you buy the longer the expiry date.

You can book your spot using your series for any class that takes place between the purchase date and expiration date (day of expiration included). 

We cannot extend the expiry dates of class credits. Please contact hello@beatfitness in cases of injury or pregnancy.

When does my Class Series start?

Your class series is activated from the day that you buy your class. You can also find the precise date of activation on your account under "my series"

The expiry date of each Class Series is on the BUY page.

Do you offer a student discount?

Yes! We offer a 20% student discount. Please set up an account and send a photo of your current student identity card to hello@beatfitness.ch

The student discount applies to online purchases of 10/20/30/50 Class Series packages.

Do you offer corporate discounts?

Yes. We believe that a empowering a healthy workforce is key responsibility of every employer.

Please contact hello@beatfitness.ch to see if your company has an existing partnership with BEAT Fitness or to enquire about starting a partnership.

Can I reset my password?

Yes you can reset your password here: reset password

 

Can I move to another spot in the class?

If the class starts in more than 12 hours you can cancel your attendance from within your account and book another spot.

Can I change my reservation for another type of class?

If the class starts in more than 12 hours you can cancel your attendance from within your account and book another class.

I booked a class by mistake

If the class starts in more than 12 hours you can cancel your attendance from within your account.

If the class starts in less than 12 hours please email hello@beatfitness.ch

I didn’t receive a confirmation email

Please check your spam filter and add hello@beatfitness.ch to your list of contacts.

Is BEAT Fitness registered for health insurance reimbursement?

Not yet but it’s in process and will be hopefully be finished by the end of 2019 – so please keep your receipts.

Do you sell gift certificates?

Yes! You can buy your gift card here.

Thank you for giving the gift of fitness!

Can I workout now that I'm prgenant?

We recommend the you follow the advice of your doctor.

Please talk to the instructor before class if you have any question. They will help you workout safely !

I forgot my things - have you got them?

We check the changing rooms after every class and store lost property for 1 week.

Please come to the studio during class hours as soon as possible, preferably within 24 hours.

Is there a minimum age?

Yes, we accept teenagers above 16 to come join our classes. 

REFERRAL REWARDS PROGRAM

1. Share your unique referral code with your friends - only new customers a eligible 
2. Your friends get a 2-week trial to try up to 3 classes
3. If they buy a class after the trial you get 1 free class!